Right From the Start
for current guest demand and future capacity.
Fully Coordinated
as a unified system, not separate decisions.
Not Just Coexist
specified and overseen as a cohesive whole.
Guest Expectations
and IP surveillance, we manage the full scope.
Better Bandwidth.
and negotiate on your behalf, with no provider relationship.
0+
Year of experience
Convergent Services
Welcome
Convergent Services is an independent IT management consultancy serving hotels and resorts across the United States. We have no financial relationship with any vendor, software provider, or carrier, which means every recommendation we make is in your interest alone.
We work with hotel owners, developers, and asset managers on technology projects of every scale: from full low-voltage infrastructure oversight in new construction to system audits, carrier renegotiations, and upgrade management in operating properties. On every project, we work as an extension of your team, not as a vendor looking for a sale.
Our services are provided on a per-project basis with no ongoing retainer requirements. We engage when you need us, for exactly what you need.
Every engagement follows the same straightforward approach: listen first, then plan, then deliver.
Our projects span national brands and independent ownership groups across the United States.
Consult
We begin by understanding your project, your property, and your goals. No pre-packaged recommendations, every engagement starts with listening.
Design
We develop a technology plan tailored to your property: infrastructure design, systems selection, vendor evaluation, budget development, and value engineering.
Deliver
We manage the process through to completion: vendor negotiations, contract review, installation oversight, and final testing, as an extension of your team.
Hospitality Industry Consultants
Bringing Technology Together
Our principals bring together deep experience in both hospitality operations and enterprise IT, a combination that lets us communicate effectively with ownership groups, general managers, asset managers, and technology vendors without anything falling through the cracks between them.
The hospitality technology landscape has changed significantly in recent years. Cloud-based property management systems, high-density Wi-Fi 6 and 6E networks, in-room streaming and BYOD casting, IPTV, mobile key systems, digital signage integration, and property management APIs are now standard expectations at branded and independent properties alike. We have kept pace with every shift, and we bring that current knowledge to every engagement alongside the operational perspective that only comes from decades in the industry.
Our virtual delivery model allows us to assemble the right resources for each engagement while keeping costs down, an approach that works as effectively for a 12-room luxury resort as it does for a 1,500-room conference center.
Our experience extends to healthcare facilities where technology infrastructure demands are comparable to those in hospitality.
Experience, by the numbers
~2,000
Projects Completed
25+
Years of Principal Experience
12–1,500
Rooms — Boutique Resorts to Conference Centers
100+
Combined Years Across the Principal Team
How We Can Help
01
New Hotel Development
Technology decisions made during design and pre-construction determine what a property costs to build and operate for years to come. We guide ownership and development teams from initial budget development through infrastructure design, vendor selection, and installation management.
02
Existing Hotel Services
Outdated systems and unfavorable vendor contracts affect both guest experience and operating costs. We help ownership groups and operators evaluate what they have, identify opportunities to reduce costs, and manage upgrades without disrupting operations.
03
View All Services
From AV and in-room entertainment to structured cabling, PBX, PMS, carrier contracts, and digital infrastructure; we cover the full scope of hospitality technology, with specialists available for every discipline.
Whether you’re planning a new build, evaluating an operating property, or somewhere in between, we would like to work with you.
Ready to discuss your project?
